Who’s got the monkey? Using escape extinction

Most people are familiar with the article Who’s got the monkey (if you’re not it’s certainly worth a read: https://hbr.org/1999/11/management-time-whos-got-the-monkey). Many people people are also familiar with collecting other peoples monkey’s. You attempt to get someone to do something, there’s an interaction with them, you leave the interaction with more

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Posted in BMT Conference Questions - Answered

Super charge your processes with science.

A lot of people rely on processes.  Yet processes cannot drive behaviour, I mean how could they?  A bit of paper, or a collection of papers with voluminous descriptors of what should happen in an ideal world. They are at the end of the day, just ink on paper; a

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Posted in General

How do you help your sales and service teams…

Martin – How do you help your sales and service teams see that support services can help and benefit your core business? Firstly we have removed uncertainty about who actually has ownership and agreed what is line management and what is support function.  Then support function fully respects the consequence chain

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Posted in BMT Conference Questions - Answered

How do you measure value creation?

Martin – How do you measure value creation? We have a ‘share of business’ model which calculates the potential based on the share of Volvo Trucks in the fleet and the actual aftermarket spend.  This populates a nine box grid and highlights the customers that we are getting most value back

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Posted in BMT Conference Questions - Answered

Is my company’s money worth less to you than Grant money?

The short answer is no, a dollar is a dollar.  We welcome funding from a variety of sources at our Institute.  If a private company was interested in funding our team to answer a particular research question, or wanted to donate to our general research program, this would be fantastic.

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Posted in BMT Conference Questions - Answered

What should we do about people who want to be a support service?

Mike – What should we do about people who want to be a support service i.e. they want to be involved but not to take ownership, are they just passengers? If I understand the question correctly I don’t have any problem with individuals or groups who want to be involved, without

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Posted in BMT Conference Questions - Answered

How do you start the day?

Andrea – What are your start of day routines that set you up for the rest of the day to achieve success? Answer:  My routine actually starts the night before, with my running clothes being set out next to the bed for the next morning. From keeping a journal I

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Posted in BMT Conference Questions - Answered

Is it really that easy?

Howard – In your talk you said that if we get the simple things right, everything will be OK, how can it be that easy? I  believe that the reason why the conference is so good is because we do what it says on the tin, all the talks start

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Posted in BMT Conference Questions - Answered

How do you instill the ‘good’ and ‘successful’ behaviours….

Howard – How do you instill the ‘good’ and ‘successful’ behaviours in middle management when it’s not led from the top down? I would suggest that most folks in organisations have the opportunity to try stuff out. Even if the environment is ‘top down controlling and suffocating’ there is usually

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Posted in BMT Conference Questions - Answered

To support BMT should we….

Open question –  move from matrix organisations to a more hierarchical ones? I have not seen any evidence of any matrix organisations that work really well. I worked in a project organisations that ran a loose matrix where the project manager always had a veto, that worked really well. Jack

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Posted in BMT Conference Questions - Answered

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